“I have known the guys at DocuLogix for a long time; they have been part of the litigation support community for many years. The project management system they have created for Lit Support companies like mine is revolutionary. PTS gives me immediate access to everything going on in the business, across all five of our locations. I’m more connected as a manager and the staff has really bought in, too. I thought they might resist the change, but each person now has ownership of their piece of the process. Everyone at the company takes pride in working for a leading edge technology company that is setting the pace and being a leader, not a follower.
But it’s our customers who have benefited the most since we started using PTS. They have high expectations for timeliness, and PTS lets us deliver, for every client, every time. We were using an old, proprietary system that was not keeping pace, and we didn’t have the resources to keep it current. With PTS, we can find the information we’re looking for instantly, it’s always right there at our fingertips. PTS is internet-based, user-friendly and gives us the ability to adapt to the needs of our customers. If you are in this business, your customers will appreciate the difference PTS makes in the speed and quality of your service.”
“My company has been using PTS from DocuLogix for more than four years, and it has made a big difference in how we operate and serve our customers. Five years ago, we didn’t have a real project management or tracking system in place; we were using spreadsheets and several other applications to try to stay organized. We knew we needed a system, so the idea of an all-in-one tool like PTS was very appealing. We liked the idea of having a common platform for all our employees to access project information.
PTS includes custom reports with so much detail, we can really see what is happening in the business. Since implementing PTS, we have been able to better evaluate the products and services we offer to our customers. PTS allows us to determine which new technology products are profitable and which ones don’t make sense for us to offer. We can easily see where we are doing well and where we have opportunities to improve.”